Providing excellent customer service is at the core of what we do and this is no different for our candidates. We work hard to provide a great candidate experience and make candidate care a priority within our business.
We also rely on our candidates to tell us how we’re doing in the form of Net Promoter Score (NPS) surveys, by asking one simple question on a quarterly basis: ‘On a scale of 0-10 how likely is it that you would recommend Guidant Group to a friend or colleague?’
The NPS is calculated using the answer to the question and the final score can range from a low of -100 to a high of +100. On average, a score of 50 is considered exceptional. So far our scores are showing that we are heading in the right direction, with the recruitment industry average being +21 and our average score from candidates registered and placed via Guidant Group in 2016 coming in at +42.
The Net Promoter System is much more than just the score. It allows our candidates to provide honest feedback to help us improve our services and ultimately, become the leading company when it comes to candidate experience within managed services.
Our Candidate Services Director, Charlotte Woodward is passionate about looking after our candidates:
“In today’s candidate-driven market, providing an exceptional candidate experience is more important than ever. It’s vital for organisations to ensure that their hiring process and behaviour reflect well on their business. Communication is key to giving candidates the personalised experience they need, whether that’s timely response or feedback.”
Read what our candidates had to say about their experience working with Guidant: