Edinburgh Up to £25,839 ASAP We are looking for a driven Complaints Investigator to join our Complaints department at our Edinburgh office. This position is ideal if you're looking for your next move within the Life & Pensions industry, or if you're looking to further develop your career in Complaints.
Our Complaints Investigator will play a vital function to the business - through our multichannel strategy, you will conduct end-to-end complaint investigations regarding our Life, Pensions and Investment products, and you will be responsible for maintaining, guiding and improving our quality standards and products. You'll have the opportunity to make a real impact to the business as this position comes with a high degree of autonomy. Your Role With Us: * Reporting to the Complaints Team Manager; * Carrying out end-to-end investigations on our product complaints; * Resolve complaints in compliance with business regulations and guidelines; * Ensuring cases are treated with fairness and accuracy; * Provide feedback and recommendations to improve our servicing teams; * Ensuring our customers are kept informed of their complaint's progress. What We're Looking For: * Previous experience in Life & Pensions or Financial Services * The ability to understand and apply product knowledge and process information quickly * A confident and empathetic all-rounded communicator (i.e. email, letter and telephone) * A self-starter with the ability to work under pressure * Great problem-solving and decision making skills * Minimum of 5 GCSEs to include Maths and English at C, or equivalent * A desire to deliver great customer service
The Location: * Based within City Centre * Great connections to public transport * Restaurant and coffee bar available onsite Benefits: * Discretionary annual bonus (up to 5%) * Company pension scheme membership * 23 days holidays + 8 bank holidays * Holiday allowance rising with promotion * Gain professional accreditation on completion at no extra cost through our bespoke 24/7 professionally accredited online learning and development tools * 24/7 access to a wide range of books * Receive a wide range of retail discount shopping schemes * Access to our Confidential Helpline is available to be used by you and your family * Get to volunteer in our own employee communities throughout the working day
Don't miss this competitive opportunity, apply today!