Customer Service Representative

Job Ref: 0515
Sector: Office / Administration
Job Type: Permanent
Date Added: 12 March 2019
  • Bridge of Allan, Stirling, Scotland Bridge of Allan Stirling GBR FK9 4UE
  • £17,500 - £23,000 per Annum
    ANNUM
  • Guidant Global
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Join Innovation, Move the GlobeLeading A New World of Life and Pensions Services

Customer Service Representative

Craigforth, StirlingUp to £23,000 23rd April start datePermanent, 37.5 hours per week (Monday - Friday)Hours are between 8am - 6pm (shift rota)

Have you always wanted to work for some of the world's most prestigious insurance companies? Our client, a leader of business process services for the Life & Pensions (L&P) industry, are looking for confident Customer Service Representatives to join their Customer Contact team in Craigforth.

You should have a knack for delivering excellent communications. Our client's in-house training will help you achieve your best potential by getting you familiarised with their wide range of products. Working as part of a team, you will be an important first point of contact to assist customers in their queries, as well as in updating our client's relevant systems.

Key Accountabilities* Get to work for some of the largest globally recognised names in the Life & Pensions industry;* Deliver excellent customer service to our valued customers;* Appropriately problem solving and responding to customers (including vulnerable customers and complainants) based on their needs;* Taking initiative and ownership of what you do;* Continually develop and refine your personal skills and knowledge to improve support.

About You* Strong Customer Focus ensuring we always do the right thing for the customer* Understanding of the financial services industry (desirable)* GCSE Grade C or above to include Maths and English or equivalent* Good written communications skills * Confident professional telephone manner* Good IT skills including word and excel* Good time keeping* Self-Motivated* Ability to work under pressure

The Location* Craigforth, Stirling* Car parking on-site - subject to availability* Deli bar providing coffee, tea and cakes available onsite* Kitchenettes available

Benefits* Discretionary annual bonus (up to 5%)* Company pension scheme membership* 23 days holidays + 8 bank holidays* Holiday allowance rising with promotion* Gain professional accreditation on completion at no extra cost through our client's bespoke 24/7 professionally accredited online learning and development tools* 24/7 access to a wide range of books* Receive a wide range of retail discount shopping schemes* Access to our client's Confidential Helpline is available to be used by you and your family* Get to volunteer in our own employee communities throughout the working day* Develop your career through our client's wider global network

Don't miss this highly competitive opportunity, apply today.

Guidant
11/04/2019 10:36:45
GBP 17500 17500