Complaints Handler

Job Ref: 0531
Sector: Financial Services
Job Type: Permanent
Date Added: 12 April 2019
  • Stirling, Scotland Stirling Stirling GBR FK9 4UE
  • £18,500 - £25,000 per Annum
  • Guidant Global

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Join Innovation, Move the Globe Leading A New World of Life and Pensions Services Complaints Investigator

Stirling, Craigforth Up to £25,000 Starting Date: ASAP Permanent, 37.5 hours per week (Monday - Friday) Hours are between 8am -6pm (No Shift Rota)

We are looking for a driven Complaints Investigator to join our Complaints department at our Stirling office. This position is ideal if you're looking for your next move within the Life & Pensions industry, or if you're looking to further develop your career in Complaints.

Our Complaints Investigator will play a vital function in the business - through conducting end-to-end complaint investigations regarding our Life, Pensions and Investment products. You'll have the opportunity to make a real impact to the business and our customers. This is a fast passed role which comes with a high degree of autonomy. Although not a contact centre there is a high reliance on using the telephone to resolve complaints and keep our customers updated. This role would suit a target driven individual with a desire to succeed.Your Role With Us:* Reporting to the Complaints Team Manager;* Carrying out end-to-end investigations on our product complaints;* Resolve complaints in compliance with business regulations and guidelines;* Ensuring cases are treated with fairness and accuracy;* Provide feedback and recommendations to improve our servicing teams;* Ensuring our customers are kept informed of their complaint's progress.What We're Looking For:* Previous experience in Life & Pensions or Financial Services * The ability to understand and apply product knowledge and process information quickly* A confident and empathetic all-rounded communicator (i.e. email, letter and telephone)* A self-starter with the ability to work under pressure* Great problem-solving and decision making skills* Minimum of 5 GCSEs to include Maths and English at C, or equivalent* A desire to deliver great customer service

The Location:You will be based on our Diligenta office in Craigforth, Stirling, situated in a large campus just off Junction 10 of the M9. The nearest mainline rail station is Stirling and a free shuttle bus also operates regularly from Edinburgh airport. There is limited onsite parking too.

A Deli Bar and Costa Coffee is available onsite for hot beverages, sandwiches and cakes, as well as kitchenettes in the office spaces available to use.

Benefits:* Discretionary annual bonus (up to 5%)* Company pension scheme membership* 23 days holidays + 8 bank holidays* Holiday allowance rising with promotion* Gain professional accreditation on completion at no extra cost through our bespoke 24/7 professionally accredited online learning and development tools* 24/7 access to a wide range of books* Receive a wide range of retail discount shopping schemes* Access to our Confidential Helpline is available to be used by you and your family* Get to volunteer in our own employee communities throughout the working day* Develop your career through a wider global organisation of the TCS family

Don't miss this competitive opportunity, apply today!

12/05/2019 12:45:18
GBP 18500 18500