Customer Service RepresentativeContract: Full Time 3 Month Summer ContractHours: Shifts totalling 37.5 hours per week (average)Salary: £9.78 per hourShift Pay: Variable dependent on the shifts...
Customer Service Advisors, Peterborough, Permanent, £18 200, 9th April 2018 start
Due to growth in the business, my client is seeking 6 Customer Service Advisors (Inbound Call Handlers) to join their team on a permanent basis from 9th April 2018.
My client is in the financial services sector and your primary role will be to answer queries from customers and financial advisors regarding life and pension policies.
As an experienced Customer Service Advisor, you will be someone with a genuine passion for speaking to customers and have a natural ability to establish rapport. You will be used to dealing with, and managing, a variety of customer queries and questions such as delivery queries, complaints, order placements, refunds and further product information and all whilst providing the best possible Customer Care.
We are looking for individuals who demonstrate a flexible, positive attitude and are good team players but can also work on their own initiative. We need you to treat each person that you have a conversation with as an individual and really focus on their needs every time. We need you to be open and honest and treat others, as you would want to be treated.
- 23 days holidays + Bank Holidays
- Performance related bonus
- Contributory pension
- Free on site parking
- To provide efficient and good quality customer service
- To provide product information and answer enquiries
- To maintain, develop and apply knowledge of the relevant product / process area
- Ensure all calls are accurately logged
The successful candidate will have:
- Excellent communication skills
- Confident, professional telephone manner
- Customer services experience
- GCSE grade C or above in Math and English
If you have the required skills and experience working with customers and you are looking for your next opportunity, my client will be happy to receive your application.
All successful candidates will be required to undergo and pass a Credit and Criminal Records check. You will need to be able to evidence educational certification and proof of eligibility to work in the UK will also be required.
Guidant Group is acting as an Employment Agency in relation to this vacancy. Guidant Group is committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please mention this at any stage.