Complaint Handler

Job Ref: 09425
Sector: Financial Services
Date Added: 09 March 2018
  • Liverpool, Merseyside, England
  • £21,000 per Annum
  • Faheem Farooq
  • 01582 692507

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Complaints Handler


6 month FTC,

£21,000 Pro rata

Part time - 4.00pm - 8.00pm Mon - Fri

Do you enjoy talking to customers? Are you passionate about delivering a high quality customer service? Are you looking for a part time role? If so, we have the perfect job for you!

We are excited to be looking for a number of friendly individuals to work as Complaints Handlers at a leading provider of business process services to the UK Life and Pensions Industry based in Liverpool.

We need individuals who can demonstrate a flexible, positive attitude and who enjoy helping others. You should be able to display clear and concise communication skills and have complaints handling experience. With full training provided, this is a fantastic opportunity to work within a fast-paced and dynamic financial services organisation.

The successful candidate will have:

  • Maths and English at grade A-C
  • Excellent communication skills - both verbal and written
  • Ability to demonstrate confidence in both problem solving and decision making
  • A natural affinity to helping others
  • Customer service experience and managing complaints

Benefits include:

  • 23 days holidays + Bank Holidays
  • Contributory pension
  • Full and comprehensive training
  • Performance related bonus

The role is a 20 hour week - working hours: Mon-Fri 4.00pm-8.00pm. You will also be required to work 1 Saturday out of every 4.

If you possess excellent communication skills and have a passion for customer service please don't hesitate to give us a call, we'd love to hear from you!

Why not talk to one of our dedicated recruitment specialists and apply today!


Guidant Group is acting as an Employment Business in relation to this vacancy. Guidant Group is committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please mention this at any stage.