Customer Service Executive

Job Ref: 11542
Sector: Office / Administration
Job Type: Permanent
Date Added: 08 March 2019
  • Belfast, County Antrim, Northern Ireland Belfast County Antrim GBR BT1 6FB
  • £18,640 per Annum
    ANNUM
  • Theeraphat Rayab
  • 020 30964422
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Customer Service Executive

£18,640 p.a

Permanent and Fixed-term

Belfast City Centre, BT1

A fantastic opportunity has risen for a bright and dedicated customer service advisor to join our client, a prestigious global beverages company. The role is paying a highly competitive rate of up to £18.640 pro rata, on a full-time basis, looking to start immediately.

What will I be doing in this role?

  • Answering inbound from customers
  • Resolve front line queries from calls, emails and online chats
  • Processing orders
  • Handling complaints and escalating if necessary
  • Use of CRM such as Salesforce
  • Data entry

What skills so I have?

We are looking for someone with previous experience in customer service or contact centre with 5 GCSEs grade A-C (or equivalent) including Maths and English as a minimum.

  • Excellent communication skills
  • Great telephone manner
  • At least 12 months in a Customer Service role in a similar business services or contact centre environment.
  • Excellent communication skills
  • Knowledge of drinks industry is preferred
  • Strong systems capability, preferably SAP and Salesforce/or CRM tool
  • Microsoft Office experience would be advantageous
  • Ability to influence stakeholders cross functionally in a customer and commercial facing role would be desirable

This is a Customer Service Executive role in Belfast starting immediately and looking to pay up to £18,640 per annum. If you have the relevant skills and experience, apply now!

Guidant Global is acting as an Employment Agency in relation to this vacancy. Guidant Global is committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please mention this at any stage.

Guidant
07/04/2019 05:16:28
GBP 18640 18640