Customer Service Supervisor

Job Ref: CstSp(19.10.18)JB
Sector: Manufacturing / Production
Job Type: Temporary
Date Added: 19 October 2018
  • Royston, Hertfordshire, England
  • Competitive
  • Jack Burgess
  • 01763 254850

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Customer Service Supervisor

Royston, Herts - Flexible Rate

Our client based in Royston, Herts is a world renowned manufacturer of specialty chemical products, and a FTSE 100 organisation which works with many of the world's major Car manufacturing companies.

About the Role:

We are looking for an experience Customer Service Supervisor to work within a multi-faceted Customer Service team as part of the the Supply Chain department. You will achieve mutually beneficial relationships between the company and it's customers.

Key Responsibilities:

  • Lead and motivate a team of Customer Service Representatives, providing the necessary level of training and coaching to the team.
  • Provide key internal stakeholders with management information which highlights areas for improvement, and progress of individuals.
  • Conduct root/cause analysis, providing ongoing solutions to improve the department. Implement process improvements
  • Monitor KPI's. Evaluate performance.

Key Skills & Experience:

  • Ideally a Supply Chain related qualifications.
  • Minimum 2 year's experience as Customer Service Supervisor / Team Leader, with Manufacturing experience as well.
  • Proficient with SAP.
  • Experience in working as part of a multi-faceted, complex department.

If this sounds like the role for you then please apply. Otherwise please email or call 01763 254 850 if you would like more infortmation.

Guidant Global is acting as an Employment Business in relation to this vacancy. Guidant Global is committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please mention this at any stage.

18/11/2018 03:07:39