Engineering Help Centre Advisor

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Are you passionate about providing excellent customer service? Do you dream of joining a reputable company where you are a valued employee?

Europe's busiest airport, are looking for Call Centre Agent to work in their Engineering Maintenance department, responding to queries over the phone and through various corporate software systems.

The service centre operates 24 hours a day, therefore you must be happy to work shifts according to the following pattern:

Mon - Fri - 3 shift types - 10 hours

  • 06:00 - 16:00 - Early
  • 10:00 - 20:00 - Late
  • 20:00 - 06:00 - Night

Sat - Sunday - 2 shift types - 12 hours

  • 06:00 - 18:00 - Day
  • 18:00 - 06:00 - Night

Mon - Fri - 3 shift types - 10 hours

Due to the hours of the shifts, you MUST live in West London for this position - transport from other part of London will not get you there in time and may also affect you getting home easily

Responsibilities:

  • Act as first point of contact for incoming queries
  • Escalate non-standard queries to the appropriate next level promptly whilst keeping the customer aware of the action being taken
  • Efficiently undertake general administrative tasks associated with the provision of the service
  • Report on progress, current status and risks through electronic systems, meetings and conference calls
  • Identify and escalate issues that have the potential to prevent Engineering from meeting customer needs

Essential skills and experience

As a Call Centre Agent, you must be computer literate and able to use Windows-based PC products, as well as be able to understand maintenance technology. You must have the ability to communicate with all levels of staff a deal with customers in a polite and professional manner.

If this sounds like an opportunity that can't be missed, please click the apply button below.

Are you passionate about providing excellent customer service? Do you dream of joining a reputable company where you are a valued employee?

Europe's busiest airport are looking for Call Centre Agents to work in their Engineering Maintenance department, responding to queries over the phone and through various corporate software systems.

The service centre operates 24 hours a day, therefore you must be happy to work shifts according to the following pattern:

Mon - Fri - 3 shift types - 10 hours

  • 06:00 - 16:00 - Early
  • 10:00 - 20:00 - Late
  • 20:00 - 06:00 - Night

Sat - Sunday - 2 shift types - 12 hours

  • 06:00 - 18:00 - Day
  • 18:00 - 06:00 - Night

Due to the hours of the shifts, you MUST live in West London for this position - transport from other part of London will not get you there in time and may also affect you getting home easily

Responsibilities:

  • Act as first point of contact for incoming queries
  • Escalate non-standard queries to the appropriate next level promptly whilst keeping the customer aware of the action being taken
  • Efficiently undertake general administrative tasks associated with the provision of the service
  • Report on progress, current status and risks through electronic systems, meetings and conference calls
  • Identify and escalate issues that have the potential to prevent Engineering from meeting customer needs

Essential skills and experience

As a Call Centre Agent at this airport, you must be computer literate and able to use Windows-based PC products, as well as be able to understand maintenance technology. You must have the ability to communicate with all levels of staff a deal with customers in a polite and professional manner.

If this sounds like an opportunity that can't be missed, please click the apply button below.

Guidant Group is acting as an Employment Business in relation to this vacancy. Guidant Group is committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please mention this at any stage.

Guidant
13/10/2018 08:32:08
GBP .