Transfer Agency Administrator (Mutual Funds)

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Transfer Agency Administrator (Mutual Funds)

Edinburgh, ScotlandUp to £29,000 depending upon experience Starting ASAPPermanent, 35 hours per week (Monday - Friday)Hours are in-between 8am - 6pm Diligenta is seeking a Transfer Agency Administrator passionate in securing the highest levels of customer service on behalf of our client, a globally recognised player in the investment industry. Working within the Transfer Agency department, you will already have gained a background in dealing, settlement and general investment administration, and are efficient in processing client instructions and maintaining investor records for various financial products.

Your Role With Us:

  • Provide high level of customer service to clients;
  • Maintain records of investment products bought and sold;
  • Process customer requests for change of detail and related updates;
  • Provide support to offshore colleagues and oversight of this work;
  • Instruction of deal settlement and the related payments to the investors
  • Ensuring all practices and customer mandates are in compliance with CASS financial regulations;
  • Ensuring all critical controls are adhered to in day to day process
  • Identify potential areas of risk and refer to management appropriately;
  • Continually develop and refine your personal skills and knowledge to improve support.

What We're Looking For:

  • Previous experience in investments administration
  • 2 year experience working within transfer agency (desired but not necessary)
  • Strong Customer Focus ensuring we always do the right thing for the customer
  • Experience of Transfer Agency industry trading platforms such as EMX, Calastone, Vestima, and other relevant platforms.
  • Confident, professional telephone manner
  • Good IT skills including word and excel
  • Good time keeping
  • Self-Motivated
  • Ability to work under pressure


  • An opportunity to work for one of the largest globally recognised names in the investments industry
  • Training will be provided
  • Discretionary annual bonus (up to 5%)
  • Company pension scheme membership
  • 23 days holidays + 8 bank holidays
  • Based within City Centre
  • Career development opportunities

Don't miss this competitive opportunity, apply today! About Diligenta Diligenta is a leading provider of business process services for the Life & Pensions (L&P) industry, and is a UK-based FCA regulated subsidiary of Tata Consultancy Services (TCS). Providing an excellent customer service is at the heart of everything we do. This is how we have been able to administer over 11 million policies on behalf of our global clients. We deliver a wide range of services including Customer Services, IT and Change Management. Our Clients We have worked with 7 of the top 10 UK financial services companies - and this number is continually growing. By joining us, you will be able to work under some of our globally recognised clients such as The Phoenix Group, M&G Prudential, Scottish Widows, Aviva (formerly Friends Life) and Sun Life Financial of Canada UK. Diversity and Inclusion Diligenta is committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the recruitment process, please advise us when you apply.

Guidant Global is acting as an Employment Agency in relation to this vacancy. Guidant Global is committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please mention this at any stage.

22/12/2018 12:03:22
GBP 29000 29000.